Advice and answers from the GetReviews.ai team

Products

A product is an item your customer purchases, either through a marketplace or directly from your website. Each product has unique attributes that help GetReviews display the correct post-purchase experience, marketplace destination, product image, and customer feedback flow.

This guide explains how to create a product in GetReviews and how to configure the product details.

Creating a Product

On the Products page, click "Add Product."

Then complete the required fields to create your product.

Product Name

This is the name of your product.

The product name is shown to customers when they identify which product they purchased, so it should match the product name used on the marketplace or website where the product was purchased.

Eligible Offers

Eligible offers are the optional bonuses, warranties, loyalty benefits, discounts, digital products, giveaways, or other customer incentives connected to this product's post-purchase experience.

For example, if a customer purchased this product, this section allows you to choose which optional offer or benefit may be available to them.

Important: Offers, bonuses, warranties, giveaways, or rewards should not be conditional on leaving a review. Customers should be able to access eligible offers regardless of whether they choose to leave a review.

Product Image

This is an image of your product.

Similar to the product name, the product image may display when your customer selects the product they purchased. Make sure the product image matches the product image used on the marketplace or website where the product was purchased.

Product ID

Input the product ID for the marketplace or platform where this product is sold.

If a product has a product ID populated and is assigned to a survey, the customer may be able to select which marketplace or platform they purchased the product from.

For example, if you populate Amazon and Walmart product IDs, then a customer who selects this product may be asked whether they purchased it from Amazon or Walmart.

Finding Product IDs

If you sell products on your own custom website, you may use any internal product value in the GetReviews product settings.

For the platforms listed below, it is important to provide the correct Product ID or URL slug so GetReviews can direct customers to the correct product or review destination.

Angi / Angie's List

The Business ID is available by initiating a new review on your Angi listing URL.

To find it, first visit your company profile. For example:

https://www.angi.com/companylist/us/ma/worcester/home-improvement-on-a-budget-inc-reviews-9627128.htm

Scroll down and click the "Write a review" button, then note the new URL. For example:

https://www.angi.com/write-review/24554076

Your Angi Business ID is the text after "/write-review/".

In this example, the Business ID is: 24554076

Amazon, Amazon UK, Amazon CA, Amazon AU

The ASIN, or Amazon Standard Identification Number, is available within your Amazon seller account or by visiting your product's public sales page.

To find it, copy the value after "/dp/" in the product URL. For example:

https://www.amazon.com/Sovereign-Individual-James-Dale-Davidson-ebook/dp/B00AK9IXXM/ref=sr_1_1?crid=3QCIW8DBLLMAC

The ASIN is: B00AK9IXXM

Better Business Bureau

The URL slug is available from your BBB online listing URL.

To find it, visit your company profile and note the full URL. For example:

https://www.bbb.org/us/ga/atlanta/profile/restaurants/jimmy-johns-0443-27755680

The URL slug is the text after "bbb.org/".

In this example, the URL slug is: us/ga/atlanta/profile/restaurants/jimmy-johns-0443-27755680

Capterra

The Product Review ID is available by interacting with your Capterra listing.

To find it, first visit your company profile. For example:

https://www.capterra.com/p/10002417/GetReviews-ai/

Then click "Write a Review!" next to your company's name and star rating at the top. Examine the new URL:

https://reviews.capterra.com/new/278451

Your Product Review ID is the trailing number at the end of the URL.

In this example, the Product Review ID is: 278451

Chewy

The Product Review ID is available from your Chewy product listing URL. For example:

https://www.chewy.com/gotags-nylon-personalized-dog-collar/dp/179678

Your Product Review ID is the trailing number at the end of the URL.

In this example, the Product Review ID is: 179678

Facebook Fan Page

The URL slug is available from your Facebook business profile. For example:

https://www.facebook.com/usefomo

The URL slug is the text after "facebook.com/".

In this example, the URL slug is: usefomo

G2 Crowd

The Product URL slug is available from your G2 Crowd business profile. For example:

https://www.g2.com/products/getreviews-ai/reviews

The URL slug is the text after "products/" but before "/reviews".

In this example, the URL slug is: getreviews-ai

HomeGoods

The URL slug is available from your HomeGoods.com online listing URL.

To find it, search for your product's name directly in the search bar instead of navigating to it from a category. After finding your product, note the full URL. For example:

https://www.homegoods.com/us/store/jump/product/10oz-Winter-Pine-Mushroom-Candle/7000019948?colorId=NS9861226&pos=1

The URL slug is the text after "/product/" but before "?".

In this example, the URL slug is: 10oz-Winter-Pine-Mushroom-Candle/7000019948

Petco

The URL slug is available from your Petco.com product listing URL. For example:

https://www.petco.com/shop/en/petcostore/product/natural-dog-company-wild-alaskan-salmon-oil-for-dogs-32-fl-oz-3673286

The URL slug is: natural-dog-company-wild-alaskan-salmon-oil-for-dogs-32-fl-oz-3673286

Shopify

The URL slug is available from your Shopify store's product listing URL. For example:

https://shop.perfectketo.com/products/nola-bars

The URL slug is: nola-bars

Complete your Shopify marketplace configuration by going to:

Marketplaces > Shopify > Configure > Review Settings

Then input your store's URL with the following variable: {{PRODUCTID}}

For example:

https://www.getreviews.ai/products/{{PRODUCTID}}

TJ Maxx

The URL slug is available from your TJMaxx.com online listing URL.

To find it, search for your product's name directly in the search bar instead of navigating to it from a category. After finding your product, note the full URL. For example:

https://tjmaxx.tjx.com/store/jump/product/Cvc-Fleece-Crew-Neck/1000671920?colorId=NS10642248&pos=1:4&Ntt=ADIDAS%20GOLF&bsp=1

The URL slug is the text after "/product/" but before "?".

In this example, the URL slug is: Cvc-Fleece-Crew-Neck/1000671920

Target

The URL slug is available from your Target.com online listing URL.

To find it, search for your product's name directly in the search bar instead of navigating to it from a category. After finding your product, note the full URL. For example:

https://www.target.com/p/multicolor-glass-table-lamp-with-dimmer-switch-and-beige-braided-cord-emerald-teal/-/A-1009317190

The URL slug is the text after the product name.

In this example, the URL slug is: 1009317190

Tractor Supply

The URL slug is available from your TractorSupply.com product listing URL. For example:

https://www.tractorsupply.com/tsc/product/wood-fuel-pellets-40-lb

The URL slug is: wood-fuel-pellets-40-lb

Trustpilot

The URL slug is available from your Trustpilot.com online listing URL. For example:

https://www.trustpilot.com/review/muziker.com

The URL slug is: muziker.com

Walmart

The Product ID is available from your Walmart.com product listing URL.

To find it, visit your product details page and note the URL. For example:

https://www.walmart.com/ip/Veken-5-Setting-High-Pressure-Shower-Head-12-inch-Rain-Shower-Head-with-Handheld-and-Hose-Chrome/1312090503

The Product ID is the number after the product name, following the final slash.

In this example, the Product ID is: 1312090503

Yelp

The Biz URL slug is available from your Yelp.com online listing URL.

To find it, visit your company profile and note the full URL. For example:

https://www.yelp.com/biz/jenis-splendid-ice-creams-atlanta-5

The Biz URL slug is the text after "/biz/".

In this example, the Biz URL slug is: jenis-splendid-ice-creams-atlanta-5